Working in customer service is always an adventure. Sometimes it’s smooth sailing, and other times… well, not so much. The other day, I had one of those “not so much” moments while handling a takeaway order. The customer had ordered two bottles of full-fat Coke along with their meals. Simple enough, right? Except, as I was bagging up the cold bag, I noticed we were out of stock. No big deal—I figured we’d give the customer a quick ring and see if they wanted something else instead. A totally reasonable, customer-friendly move. Or so I thought. The manager gave them a call, trying to do the right thing. “Hi, we’re out of full-fat Coke—would you like a different drink?” The response? “Stop ringing me up, you always ring me up!” Cue confusion. My manager calmly explained, “This is the first time we’ve rung you today. We just need to know what drink you’d like instead.” The customer’s response? “I don’t care!” Click . They slammed the phone down on my manager! Now, customer ser...
Just some guy ranting online about the world around him.